Brighten Business Consulting is a Hong Kong–based Employer of Record (EOR) and business outsourcing firm with offices in Malaysia, Taiwan, the UK, and Australia. With over a decade of experience in HR, marketing, and business expansion solutions, we help global companies hire, manage, and grow remote teams across the Asia Pacific region — quickly, compliantly, and efficiently.
Our Malaysia branch, established in 2018, is home to a dynamic team delivering trusted EOR and remote staffing services to clients from Hong Kong, Taiwan, Singapore, Australia, and beyond. Join us and be part of a team connecting global businesses with local talent.
Position Overview
We are looking for a proactive and client-focused Client Success Executive to manage client relationships and ensure a smooth service experience from onboarding to ongoing support.
You will act as the main point of contact for clients, working closely with internal teams such as Recruitment, HR, and Sales to deliver high-quality service and ensure client satisfaction.
This role is ideal for someone who enjoys building relationships, solving problems, and managing multiple client accounts in a fast-paced environment.
Job & Responsibilities:
- Serve as the primary point of contact for assigned client accounts
- Conduct introduction and onboarding sessions for new clients
- Manage client expectations and ensure smooth service delivery
- Monitor client satisfaction and resolve issues in a timely manner
- Coordinate with internal teams (Recruitment, HR, Sales) on client requirements
- Track client performance metrics and prepare reports on engagement, retention, and success outcomes.
- Identify opportunities for account growth, renewals, and upselling
- Assist in preparing quotations, service agreements, and documentation
Requirements:
- Diploma or Degree in Business, Marketing, Communications, or related field
- 1 to 5 years of experience in Client Success, Account Management, or Customer Service
- Strong communication skills in English and Cantonese (written and spoken)
- Client-focused with strong problem-solving mindset
- Organized and able to manage multiple clients simultaneously
- Proactive, responsible, and able to work independently
Why Join:
- Work with international clients across Asia Pacific
- Exposure to recruitment, HR, and outsourcing operations
- Fast-paced and growth-driven environment
- Opportunity to develop account management and client handling skills
- Collaborative team culture with strong support
Benefits
- 5-day work week
- Hospital insurance
- Medical claim allowance
- Parking allowance
- Friendly and supportive work environment
- Free snacks & beverages
- Performance-based increment
- Year-end bonus
- Festival gifts & birthday benefits
- Convenient location near an MRT station
Office Location: Sunway Velocity
Interested candidates, please provide your CV, current & expected salary.
Note: Only shortlisted candidates will be contacted. Thank you for your interest in joining our company.