Brighten Business Consulting Sdn Bhd is a leading digital marketing and manpower outsourcing agency based in Hong Kong, with branches in Malaysia, Taiwan, UK, and Australia. With a decade of expertise in marketing, business strategy, and technology solutions, we specialize in delivering top-notch professional services to assist global clients in expanding their market presence in Malaysia and the Asia Pacific region. Our Malaysia branch, established in 2018, boasts two well-equipped offices and a team of approximately 80 employees. We excel in providing outstanding manpower outsourcing solutions to our clients in Hong Kong, utilizing our in-depth knowledge of local regulations. Join us in shaping the future of business expansion and digital marketing!
Our client is a legal limousine service provider, and they are looking for a candidate to fill a customer service role to look after clients, such as travelers from Klook, and to coordinate with different fleets and drivers.
Job & Responsibilities:
- Handle customer service inquiries and support (CS).
- Operate and manage the company’s system for bookings and fleet coordination.
- Communicate and coordinate effectively with drivers and the fleet team.
- Manage special client requests and customizations.
- Address sudden changes in driver schedules or assignments.
Requirements:
- Higher Diploma or Degree in any related field.
- Fresh graduates or candidates with 1–2 years of experience in customer service are welcome.
- Proficiency in reading and writing in Chinese is a must (Cantonese-speaking is an added advantage).
- Excellent communication and interpersonal skills.
- Basic knowledge of system operations or a willingness to learn.
- Strong problem-solving skills and the ability to handle ad-hoc tasks efficiently.
Benefits
- 5-day work week
- Hospital insurance
- Medical claim allowance
- Parking allowance
- Friendly and supportive work environment
- Free snacks & beverages
- Performance-based increment
- Year-end bonus
- Festival gifts & birthday benefits
- Convenient location near an MRT station
Office Location: Medan Connaught/Sunway Velocity
Interested candidates, please provide your portfolio, CV, current & expected salary