Career

Customer Service

Brighten Business Consulting Sdn Bhd is a leading digital marketing and manpower outsourcing agency based in Hong Kong, with branches in Malaysia, Taiwan, UK, and Australia. With a decade of expertise in marketing, business strategy, and technology solutions, we specialize in delivering top-notch professional services to assist global clients in expanding their market presence in Malaysia and the Asia Pacific region. Our Malaysia branch, established in 2018, boasts two well-equipped offices and a team of approximately 80 employees. We excel in providing outstanding manpower outsourcing solutions to our clients in Hong Kong, utilizing our in-depth knowledge of local regulations. Join us in shaping the future of business expansion and digital marketing!

Our client is a legal limousine service provider, and they are looking for a candidate to fill a customer service role to look after clients, such as travelers from Klook, and to coordinate with different fleets and drivers.

Job & Responsibilities:

  • Handle customer service inquiries and support (CS).
  • Operate and manage the company’s system for bookings and fleet coordination.
  • Communicate and coordinate effectively with drivers and the fleet team.
  • Manage special client requests and customizations.
  • Address sudden changes in driver schedules or assignments.

Requirements:

  • Higher Diploma or Degree in any related field.
  • Fresh graduates or candidates with 1–2 years of experience in customer service are welcome.
  • Proficiency in reading and writing in Chinese is a must (Cantonese-speaking is an added advantage).
  • Excellent communication and interpersonal skills.
  • Basic knowledge of system operations or a willingness to learn.
  • Strong problem-solving skills and the ability to handle ad-hoc tasks efficiently.

Benefits

  • 5-day work week
  • Hospital insurance
  • Medical claim allowance
  • Parking allowance
  • Friendly and supportive work environment
  • Free snacks & beverages
  • Performance-based increment
  • Year-end bonus
  • Festival gifts & birthday benefits
  • Convenient location near an MRT station

Office Location: Medan Connaught/Sunway Velocity

Interested candidates, please provide your portfolio, CV, current & expected salary

Salary : RM 3,000 to RM 3,500