Brighten Business Consulting is a Hong Kong–based Employer of Record (EOR) and business outsourcing firm with offices in Malaysia, Taiwan, the UK, and Australia. With over a decade of experience in HR, marketing, and business expansion solutions, we help global companies hire, manage, and grow remote teams across the Asia Pacific region — quickly, compliantly, and efficiently.
Our Malaysia branch, established in 2018, is home to a dynamic team delivering trusted EOR and remote staffing services to clients from Hong Kong, Taiwan, Singapore, Australia, and beyond. Join us and be part of a team connecting global businesses with local talent.
Our client is a renowned performing arts academy dedicated to nurturing talent through high-quality music courses, vocal training, stage performance coaching, and concerts. With a strong digital presence and growing student base, they are expanding their support team to enhance customer experience and operational efficiency.
This is a fully remote role supporting parents, students, and academy operations from Malaysia.
Position Overview
The Customer Service cum Personal Assistant will be responsible for handling course enquiries, scheduling, admin coordination, and PA tasks for senior management. You’ll be the first point of contact for parents and students — ensuring smooth communication and a positive learning experience.
This role is ideal for someone who is friendly, fluent Cantonese speaker, responsible, organised, and loves the performing arts environment.
Job & Responsibilities:
Customer Service & Enquiry Handling
- Respond to enquiries regarding music courses, vocal lessons, and academy programmes.
- Assist customers with concert ticket enquiries, event information, and promotions.
- Schedule trial classes, appointments, and follow-up messages with interested students.
- Provide warm, professional communication across WhatsApp, email, and social platforms.
Personal Assistant Support
- Assist management with daily coordination, scheduling, and reminders.
- Support online meetings, task follow-ups, and documentation.
Administrative Support
- Maintain records of students, schedules, enquiries, and appointments.
- Help coordinate online events, classes, workshops, and performance schedules.
- Prepare simple reports and updates for management when required.
Requirements:
- Prior experience in customer service, admin, PA, or front desk roles preferred.
- Strong communication skills in Cantonese, English and Mandarin.
- Friendly, patient, and comfortable dealing with parents and students.
- Organised, detail-oriented, and able to multitask independently.
- Comfortable with remote work, messaging platforms, and digital scheduling tools.
- Able to work Tuesday to Saturday, 12pm–9pm.
Benefits
- 5-day work week
- Hospital insurance
- Medical claim allowance
- Parking allowance
- Friendly and supportive work environment
- Free snacks & beverages
- Performance-based increment
- Year-end bonus
- Festival gifts & birthday benefits
- Convenient location near an MRT station
Office Location: Sunway Velocity
Interested candidates, please provide your CV, current & expected salary.
Note: Only shortlisted applicants will be contacted for an interview. Employment offers are subject to the successful clearance of pre-employment checks, including background and reference verification.