Career

Customer Service Representative

Brighten Business Consulting is a Hong Kong–based Employer of Record (EOR) and business outsourcing firm with offices in Malaysia, Taiwan, the UK, and Australia. With over a decade of experience in HR, marketing, and business expansion solutions, we help global companies hire, manage, and grow remote teams across the Asia Pacific region — quickly, compliantly, and efficiently.

Our Malaysia branch, established in 2018, is home to a dynamic team delivering trusted EOR and remote staffing services to clients from Hong Kong, Taiwan, Singapore, Australia, and beyond. Join us and be part of a team connecting global businesses with local talent.

Our client is a professional services firm based in the UK, specializing in company formation, virtual office solutions, and accounting & tax services for businesses across England and Northern Ireland.

Job & Responsibilities:

  • Input and maintain client data in Excel databases, including company and personal details.
  • Coordinate and schedule KYC / identity verification procedures, manage the client’s invoice via email.
  • Prepare and send company registration, KYC, and document update notifications.
  • Manage incoming mail, handle name changes, and issue document alerts.
  • Use Microsoft Outlook to track, notify, and follow up on irregular or returned letters.
  • Escalate KYC or documentation irregularities to supervisors in a timely manner.
  • Support internal recordkeeping, compliance, and operational documentation.

Requirements:

  • Diploma or Degree in Business Administration, Communications, Finance, or related field.
  • Experience in KYC, client onboarding, compliance, or company secretarial support is highly preferred.
  • Strong attention to detail with good organizational and documentation skills.
  • Proficient in Microsoft Excel and Outlook.
  • Good verbal and written communication skills.
  • Must be able to speak Cantonese and read/write Chinese.
  • Able to handle confidential client data with professionalism and integrity.
  • Experience in professional services, accounting firms, or corporate services is an advantage.

Benefits

  • 5 working days
  • Hospital insurance
  • Medical claim allowance
  • Parking allowance
  • Friendly and good working environment
  • Free snacks & beverages
  • Increment depends on work performance
  • Year-end bonus based on work performance
  • Festival gifts, birthday benefits etc
  • Working place nearby MRT station

Office Location: Sunway Velocity

Interested candidates, please provide your CV, current & expected salary.

Note: Only shortlisted applicants will be contacted for an interview. Employment offers are subject to the successful clearance of pre-employment checks, including background and reference verification.

Working hours: 11am – 8pm

Salary : RM 4,500 to RM 5,000