About Us:
Brighten Business Consulting Sdn Bhd, a leading digital marketing and manpower outsourcing service agency headquartered in Hong Kong, is expanding its team in Malaysia. With a presence in Malaysia, Taiwan, UK, and Australia, and over a decade of experience in marketing, business strategy, and technological solutions, we are committed to delivering high-quality professional services to support global clients in their market expansion within Malaysia and the Asia Pacific region. Our Malaysia branch, established in 2018, boasts two well-appointed offices and approximately 80 employees, focusing on providing exceptional manpower outsourcing solutions to our clients in Hong Kong.
About Our Client:
Our client is an IT management services company dedicated to providing comprehensive IT support to SME companies in Hong Kong. Our client is committed to delivering top-notch IT solutions to enhance business operations and efficiency.
Jobs & Responsibilities:
- Remote Troubleshooting: Diagnose and resolve hardware, software, and application issues through remote support.
- Technical Documentation: Assist in creating detailed technical documentation and user manuals.
- Issue Logging: Record technical issues and their solutions in detailed logs for future reference.
- Project Assistance: Support project planning and execution as needed.
- Ad-Hoc Tasks: Perform additional tasks as assigned by the management.
- Software Sales Support: Assist in identifying client needs and recommending suitable software solutions. Support the sales team by demonstrating software products and explaining their benefits to potential clients.
Requirements
- Language Skills: Proficient in speaking and typing in Cantonese, Mandarin, and English.
- Technical Proficiency: Expertise in cloud platforms, especially Microsoft Office 365.
- Experience Level: Open to candidates from junior to senior levels.
- Communication Skills: Ability to provide support through text communication and over the phone, with strong proficiency in Cantonese.
- Attention to Detail: Meticulous and thorough in work tasks.
- Sales Acumen: Experience or willingness to learn about software sales support. Ability to understand client requirements and recommend appropriate software solutions.
Benefits
- 5 working days.
- Hospital insurance
- Medical claim allowance
- Parking allowance
- Friendly and good working environment
- Free snacks & beverages
- Increment depends on work performance.
- Year-end bonus based on work performance.
- Festival gifts, birthday benefits etc
- Working place nearby MRT station.
Office Location: Sunway Velocity
Interested candidates, please provide your CV, current & expected salary